Shipping policy

Is delivery complimentary?

Yes, we provide free standard delivery to all addresses in the Republic of Ireland. Remote locations or islands may incur a modest additional charge - please contact our customer service team to confirm delivery options for your specific location.

Can I track my order's progress?

Yes, once your order is dispatched, you'll receive an automated email containing tracking information and estimated delivery timeframes, allowing you to monitor your order's journey.

What should I do if my order arrives damaged?

In the unlikely event that your tap arrives damaged or defective, please contact our customer service department immediately. We'll arrange prompt replacement, collection of the damaged unit, and compensation for any inconvenience caused.

Are installations in Northern Ireland handled differently?

For Northern Ireland deliveries, please contact our customer service team directly. Different shipping arrangements may apply due to specific cross-border considerations.